PRIVACY POLICY
This Privacy Policy describes how your personal information is collected and used when you visit or purchase from our website.
We are dedicated to safeguarding your privacy online. We understand that you want your personal information kept confidential, and this document outlines how we collect information, how we utilize it, and the controls you have over it. We will always inform you of any significant changes to this privacy policy. This policy was last updated on December 26, 2024.
Personal Information We Collect
Personal information refers to data that can be used to identify you directly or indirectly. It also includes anonymous information that is connected to identifiable data. However, it does not include information that has been permanently anonymized or aggregated in a way that prevents us from identifying you, alone or in combination with other data. We will only gather and utilize the personal information necessary to fulfill our legal obligations and manage our business while providing the services you request.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or participate in a survey. When ordering or registering, you may be asked to provide details such as your name, email address, mailing address, and phone number. You also have the option to visit our site anonymously.
How Do We Use Your Personal Information
The information you provide will be used solely for the specific purposes stated at the time of collection and as permitted by law. We may use the information we collect in the following ways:
- Personalization: Your information helps us tailor your experience to meet your needs better.
- Website Improvement: We constantly strive to enhance our website and shopping experience based on your feedback and the information we gather.
- Customer Service Enhancement: Your information allows us to respond more effectively to your customer service inquiries.
- Transaction Processing: This includes handling payments and delivering the products or services you've requested, as well as managing contests, promotions, surveys, or other site features.
- Email Communication: The email address you provide for order processing may be used to send important updates regarding your order, along with occasional company news and related product or service information.
For users located in the European Economic Area (EEA), our processing of personal information is based on the following: If we obtain your consent for processing your data, such processing will be justified under Article 6(1)(a) of the General Data Protection Regulation (GDPR). If processing is necessary to fulfill a contract between you and us or for taking pre-contractual steps at your request, it will be based on GDPR Article 6(1)(b). When processing is necessary for compliance with a legal obligation, it will be conducted under GDPR Article 6(1)(c). If required for our legitimate interests. it will follow GDPR Article 6(1)(f).
Please note that if you consent to process your data, you can withdraw that consent at any time by emailing support@astuvia.com. This withdrawal will not affect the legality of any processing before your consent is withdrawn.
Your Rights
We take reasonable measures to ensure your personal information is accurate, complete, and current. You have the right to access, correct, or delete the personal data we collect. You can also restrict or object to further processing your personal information anytime. Additionally, you have the right to receive your data in a structured format and, where technically feasible, to transfer it directly to a third party. You may file a complaint with the appropriate data protection authority regarding our handling of your personal information.
To protect your privacy and security, we may ask for information to verify your identity and confirm your right to access such data. There may be instances where applicable laws allow or require us to deny access to or delete some or all of the personal information we hold. You can email us at support@astuvia.com to exercise your rights. We will respond to your request within a reasonable timeframe and take all necessary steps to ensure your data is accurate and up-to-date.
How Do We Protect Your Information?
You are responsible for maintaining the confidentiality of your username and password on Astuvia. We recommend selecting a strong password and changing it regularly. Avoid using the same login credentials (email and password) across multiple websites.
That said, we implement various security measures including utilizing secure servers. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database, accessible only by those authorized with special access rights who must keep this information confidential. After a transaction is completed, sensitive details (such as credit card numbers and social security numbers) will not be stored on our servers.
Do We Use Cookies?
Yes, cookies are small files transferred from a site or its service provider to your computer's hard drive through your web browser (if your settings allow). This enables systems from sites or service providers to recognize your browser and capture certain information.
We use cookies to help you remember items in your shopping cart, understand and retain preferences for future visits, and compile aggregate data about site traffic and interactions so we can enhance future site experiences.
We may engage third-party service providers to understand our visitors better. However, these providers are not permitted to use the collected information except to assist us directly in conducting and improving our business. For instance, we use Google Analytics—a web analytics service provided by Google Inc.—to gain insights into user engagement with our website. Google Analytics uses cookies to gather usage data which helps us compile reports aimed at improving our website and related services without identifying individual visitors. The information generated by Google's cookie regarding your use of our website (including your IP address) may be transmitted to Google's servers in the United States for storage. Google may also share this data with third parties when required by law or when those parties process the information on Google's behalf; however, Google will not associate your IP address with any other data they hold.
On some pages of our website, third parties providing applications may set their cookies for services to track their application success or customize applications for you. For example, when sharing content via social media buttons like Facebook or Twitter, those networks will record that action. Due to how cookies function, we cannot access these third-party cookies nor can they access cookies used by us.
If preferred, you can configure your browser settings to warn you whenever a cookie is sent or disable all cookies altogether. However, disabling cookies may affect some functionalities of our services; nonetheless, you can still place orders by contacting customer service at support@astuvia.com.
Do We Disclose Any Information to Outside Parties?
We do not sell or trade your personal information with outside parties. This excludes trusted third parties who assist us in operating our website, conducting business operations, processing payments, delivering products or services you've purchased, sending updates, or other communications related to servicing you—provided these parties agree to keep this information confidential. We may also disclose your information when we believe it's necessary to comply with legal obligations, enforce our site policies, or protect our rights or those of others.
However, non-personally identifiable visitor data may be shared with other parties for marketing or other uses.
How Long Do We Retain Your Information?
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by tax, accounting or other applicable laws.
How Long Do We Retain Your Information?
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is mandated or permitted by tax laws, accounting standards, or other applicable regulations.
Third-Party Links
Occasionally, at our discretion, we may include third-party products or services on our website. These external sites have their independent privacy policies; therefore, we assume no responsibility for their content or activities. Nonetheless, we strive to maintain the integrity of our site and welcome any feedback regarding these links.
Terms of Service
Please also visit our Terms of Service section, which establishes the use, disclaimers, and limitations of liability governing the use of our website at terms of service.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date above.
Contact Us
For more information about our privacy policy, if you have questions or want to make a complaint, please get in touch with us by email.
Our email: support@astuvia.com