TERMS OF SERVICE

Last Updated: September, 2024

Welcome to Astuvia.com (the “Site”), which is operated by Astuvia (hereinafter referred to as “us”, “Us”, “We”, or “we”). Your use of the Site is governed by the following Terms (including “Terms of Use” and “Terms of Sale” ), as updated from time to time. The current version of these Terms is indicated above. These Terms constitute a legally binding agreement between you and our company. These Terms and any terms or agreements incorporated by reference herein apply to your use of the Site and any Services provided by us.

 

Terms of Use

  1. Information About Us

www.astuvia.com is a website operated by our team. Our mailing address is support@astuvia.com

 

  1. Changes and Updating

We reserve the right to change or modify these Terms at any time at our sole discretion. If we make changes to these Terms, we will notify you of such changes by posting a notice on the Site and/or updating the “Last Updated” date above. Your continued use of the Site following the posting of changes or modifications will confirm your acceptance of such changes or modifications. If you do not agree to the modified terms, you must stop using our Site.

 

  1. Access

We may withdraw or change this Site, and any services, features, or materials we provide on the Site, at our sole discretion and without prior notice. We will not be liable if all or any part of the Site is unavailable for any reason at any time or for any period. We reserve the right to disable any account, username, password, or other identifiers at any time in our sole discretion for any reason or no reason, including as provided in these Terms.

 

  1. Privacy

Please review our Privacy Policy, which also governs your use of the Site, to understand how we collect, use, disclose, and secure personal information, as well as any rights that you may have.

 

  1. Your Account and Password

If you use the website, you are responsible for maintaining your account and password’s confidentiality and restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password, including for any orders placed through or using your account and password.

 

  1. Our Liability to You

Our products are intended for residential use and we make no guarantees or warranties regarding the performance of our products in a commercial environment. We shall have no liability to you for loss of profits, loss of business, business interruption, or loss of business opportunities.

 

  1. Electronic Communications

When you visit the Site or when you send emails to us, you are communicating with us electronically. By using the Site, you consent to receive communications from us electronically, which may include messages related to your orders, reviews, and/or updates about products you have purchased from us. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically comply with any legal requirement that such communications be in writing.

 

  1. Proper Use

You agree to use the Site for your personal use only and in no event may you use any of the information, text, images, photos, graphics, videos, etc. obtained on or through the Site for commercial purposes of any kind, nor to copy, reproduce, download or compile either directly or indirectly. The use of any content on the Site for purposes other than those permitted in these Terms is prohibited.

 

  1. Prohibited Uses

You may use the Site only for lawful purposes and following these Terms. You agree not to use the Site:

 

In any manner that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws relating to the export of data or software to or from the United States or other countries).

 

For the purpose of exploiting, harming, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, requesting personal information, or otherwise.

 

To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter”, “spam”, or other similar solicitations.

 

Impersonate or attempt to impersonate astuvia.com, an astuvia.com employee, another user, or any other person or entity, including, without limitation, using email addresses, telephone numbers, or providing false information.

 

To engage in any other conduct that restricts or inhibits the use of the Site by any person or that may, in our judgment, harm or expose the Site, visitors or users of the Site to potential liability.

 

  1. Copyrights and Trademarks

We are the owner of all intellectual property rights in our Site and the material published on the Site. Copyright laws and treaties worldwide protect all content published and uploaded to the Site. Permission to access our Site and the material on or made available through the Site is only for personal use. Any other use of our Site or the content made available through the Site is prohibited.

 

All content included on or made available through the Site, including design, text, logos, graphics, photographs, images, videos, webinars, audio clips, button icons, and digital downloads, is the exclusive property of Astuvia, or its content suppliers, and is protected under the international copyright laws. All graphics, logos, page headers, button icons, scripts, and service names on or made available through the Site, and the Services made available through the Site, are trademarks of Astuvia.

 

  1. Limitation of Liability

When you visit or use the Site, we will not be held responsible for any errors or any technical problems you may experience. If we realize any errors in the content of the Site, we will correct them as soon as possible. Whilst every effort has been made to ensure that all information displayed on this website is correct, no warranty or condition is attached to such information. We are not responsible for any consequences arising from your reliance on the content of our Site.

 

To the extent permitted by law, and unless specifically stated otherwise, we disclaim all representations, warranties, or conditions related to the Site, Services, and products available for purchase through the Site. This includes but is not limited to, implied warranties or conditions of merchantability, quality, durability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Site, Services, or products available will be accurate, complete, reliable, or up-to-date, that the Services or products will be free from errors or interruptions, or that the Site is free from viruses or other harmful elements. You acknowledge that we are not responsible for any interruptions or suspensions of the Site, regardless of the cause.

 

To the extent permitted by law, and unless expressly stated otherwise, Astuvia, its affiliates, licensees, suppliers, and their respective directors, officers, employees, agents, or representatives, will not be liable for any damages of any kind. This includes, but is not limited to, direct, incidental, punitive, exemplary, aggravated, indirect, special, or consequential damages, loss of profits, failure to realize expected savings, or loss of data, for any reason whatsoever, and whether in contract, tort (including negligence), or any other legal or equitable theory attributed to or in connection with the use of the Services and products.

 

  1. Links and Linking

You may link to Astuvia.com as long as you do so legally and fairly manner and do not infringe on our performance or use. We will disable any link that implies any form of association, endorsement or support with us where no such association, endorsement or support exists. You agree to remove any links to our website from websites you own or control, at our request.

 

Links to third-party websites are provided on our website for your convenience only. We have no control over and assume no responsibility for these sites, their content, privacy practices or availability. Users should be aware of this when using this site, and we encourage you to review the privacy statements of any third-party websites you access from this site.

 

  1. Severability

If any of these Terms is held to be invalid, the remaining Terms will continue to be valid to the fullest extent permitted by law.

 

  1. Transfer of Our Rights

We may also be obliged to transfer our rights and obligations under these Terms to another organization. If this happens, we will do our best to notify you in writing. This will in no way affect your rights or our obligations under these Terms.

 

  1. Feedback

All feedback is welcomed. You can contact us at any time regarding, and not limited to your online purchase or requirements for any additional product information. Please visit Contact Us for more information.

 

  1. No Use by Minors

The Site is intended for use by adults only. If you use this Site to purchase products, you represent that you are of legal age to enter into a purchase agreement through this Site and are bound by its terms. If you are not of legal age in your jurisdiction, your parent or guardian must use the Site on your behalf, and you may not use the Site independently or provide any personal information to us. The site does not knowingly collect information from children under the age of 13.

 

  1. User Generated Content and Social Media Tags

By sharing, submitting, and uploading any of your data or content, including, but not limited to, photos, images, videos, or comments, to the Site, as well as to social media channels including, but not limited to, Instagram, Twitter, and Facebook, you grant Astuvia the right to use, reproduce, share, create derivative works of, display and perform your user data in any way for the benefit of Astuvia. You acknowledge and agree that you are solely responsible for all user data that you provide in this way.

 

Accordingly, you represent and warrant that (i) you have all rights, licenses, consents and releases necessary to grant Astuvia the right to post any user data and content, and (ii) neither your data and content nor your posting, uploading, publication, submission or transmittal of this data and content or Astuvia’ use of your uploaded data and content, through or use of the Site (or any portion thereof) will not infringe, misappropriate or violate any patent, copyright, trademark, trade secret, moral or other intellectual property rights of publicity or privacy, or result in a violation of any applicable law or regulation.

 

  1. Supplier Responsibility

Products available for purchase on the Site are supplied to the Site by third-party suppliers (“Suppliers”). Our Suppliers are solely responsible for providing accurate information about the products they supply to the Site, including, where applicable but not limited to, consumer warnings and information regarding materials that are considered hazardous.

 

  1. Indemnity

You agree to indemnify and hold harmless the Site and our affiliates, directors, officers, and employees from and against any loss, claim, liability, or expense, including attorneys’ fees, that may arise from your use of this website and its products, services, or related activities.

 

  1. Customer Review Policy

The Site has a verifiable product review feature and we will verify and post customer reviews on a case-by-case basis. You consent to the publishing of any reviews that you submit and acknowledge and agree that the publishing of reviews is based on internal review. 

 

  1. Contacting

If we must get in contact with you or give you notice in writing, we may do so by e-mail. Please visit our Contact Us page for more information.

If you have any questions about these Terms, please contact us by email: support@astuvia.com

 

  1. Cookies

The Company may use “cookies” to track your preferences and activities on the Site. Cookies are small data files that a website transfers to your computer’s hard drive. They record your preferences to make your future visits to the Site more efficient. Cookies can store a variety of information, including the number of times you visit a website, your registration information, and the number of times you view specific pages or other items on the website. The use of cookies is a common practice adopted by most large websites to serve their customers better. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help file for more information on how to block cookies, how to know when you have received a cookie, and how to disable cookies altogether. You should be aware, however, that without cookies, some features of the Site will not be available and you will lose some of the functionality of the Site.

 

Terms of Sale

Sales Promotions

Any contests, raffles, surveys, games or similar promotions offered through the Site may be subject to rules that separate from these Terms. If you participate in any such promotion, please review the applicable rules as well as our Privacy Policy. In the event of a conflict between the rules of a promotion and these Terms, the rules of the promotion will govern and will be displayed in any online promotional emails and promotional content.  

 

General Terms of Sale 

  1. Products Ordering

Before placing an order for products on the Site, you’ll be shown an order confirmation screen (the “Order Confirmation”), with the details of the items you’re about to purchase, including the price and any applicable shipping and taxes. When you submit your order (by pressing the “Submit Order” button), you’re making an offer to the company for the product(s) listed in the Order Confirmation at the specified price, including any additional charges, terms, and conditions. The order is only binding once the company has accepted it, which will be confirmed by email. The Site and its content do not constitute an offer to sell any product or service.

 

We reserve the right to limit the order quantity of any item or refuse service to any customer without prior notice. Your information may need to be verified before any order is accepted, which includes the collection of personal data that will be processed in line with our Privacy Policy.

 

Product prices and availability may change without notice. We reserve the right to revoke any stated offer to correct errors or inaccuracies that appear on the Site, even after an order has been submitted.

 

  1. Products Pricing

All prices and orders are quoted and shall be processed in US dollars. While we strive to provide accurate product and pricing information, errors can occur. We reserve the right to correct any product information or pricing errors and adjust prices at any time without prior notice. We can’t confirm the price of a product until after you’ve submitted an order. If there’s a pricing or product information error, the Company may, at its discretion, cancel your order, whether before or after acceptance. In case of such an error, we will cancel your order, reverse any charges, and contact you to place a new order at the correct price.

 

  1. Product Delivery ETAs

All product delivery ETAs that we give are estimates only. This means that they can change at any time, and we will not assume any responsibility for any product delays due to shipping or production.

 

  1. Availability

All orders are subject to the availability of those products and the materials used for making those products. If for any reason, the products you have ordered are not available or are subject to any delay, we will inform you as soon as possible.

 

  1. Reliance on Information Posted and Product Descriptions

The information available on this Site is provided purely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of such information, and any reliance you place on it is entirely at your own risk. We disclaim any responsibility or liability for any reliance on these materials by you, other visitors to the Site, or anyone who may be informed of any of its contents.

 

This Site may contain content provided by third parties, including materials provided by other users (see User-Generated Content above), third-party licensors, syndicators, aggregators, or reporting services. All statements and opinions expressed in these materials, as well as all articles, responses to questions, and other content, apart from what is provided by the Site, are solely the views and responsibility of the individuals or entities providing them. These materials do not necessarily represent the views of Astuvia. We are not responsible or liable to you or any third party for the content or accuracy of materials provided by any third party.

 

We strive to provide accurate product descriptions, but errors or omissions may occur. We do not guarantee that product descriptions or other content on the Site are entirely accurate, complete, reliable, current, or free of errors. If a product on the Site is not as described, your only remedy is to return it in unused condition, following our Returns & Refunds.

 

  1. How to Pay

Terms of payment for any products purchased through the Site shall be determined at the Company’s sole discretion. Payment shall be made by Credit Card and PayPal. We accept all major credit cards (Visa, Master, Maestro, Diners Club, JCB Card, American Express and Discover), and any payments made by credit card are subject to the approval of the financial institution that has issued the credit card. 

 

  1. Delivery

Please see our Shipping Policy for more information.

 

  1. Cancellations, Refunds and Exchanges

Please see our Returns & Refunds for more information.

 

  1. Risk and Ownership

All products purchased from Astuvia are made under a contract of carriage. This means that once we deliver the goods to the transportation company, the risk of loss and ownership of the products passes to you.